Privacy Policy

1. Who we are

Keegan Digital Solutions is a digital transformation agency based in Bolton, UK, providing website design, app development, and digital support services to businesses, charities, and community organisations. For the purposes of UK data protection law, we are the data controller for the personal information described in this policy.

2. What information we collect

We only collect the information we genuinely need. This includes:

• Enquiry details you submit through our contact form — your name, email address, organisation name, the service you are interested in, and your message.
• Information you send us directly by email or social media messages.
• Basic technical information collected automatically when you browse the site, such as anonymised analytics about which pages are visited, so we can understand how the site is used and improve it.

3. How we use your information

We use your personal information to respond to your enquiry, arrange and deliver consultations, prepare quotes, deliver services you engage us for, and — where you have asked us to — keep you updated about our work. We do not use your information for automated decision-making or profiling.

4. Our legal bases for processing

Where UK GDPR requires a legal basis, we rely on: your consent (when you submit an enquiry or ask us to contact you); performance of a contract (when delivering work you have engaged us for); legitimate interests (responding to enquiries and keeping our website secure and useful); and legal obligation (where we must keep records for tax or accounting purposes).

5. Who we share your information with

We never sell your data. We share it only where necessary: with the trusted service providers who host and operate this website and our email systems (so that your enquiry reaches us securely), and where the law requires it. Our service providers process data on our instructions and under their own data protection obligations.

6. How long we keep it

We keep enquiry correspondence for as long as needed to handle your enquiry and for a reasonable period afterwards in case you come back to us. Client project records are kept for the duration of our working relationship and for up to six years afterwards, to meet accounting and legal obligations. You can ask us to delete your enquiry details at any time.

7. Your rights

Under UK data protection law you have the right to ask us for a copy of your personal information, to ask us to correct anything inaccurate, to ask us to delete your data, to restrict or object to how we use it, and to receive it in a portable format. To exercise any of these rights, simply email us. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ico.org.uk), the UK's data protection regulator.

8. Cookies

This website uses only essential cookies needed for the site to function, along with anonymised analytics to understand site usage. We do not use advertising or third-party tracking cookies.

9. Security

We take reasonable technical and organisational measures to keep your information secure, including encrypted connections and access limited to the people who need it. No method of transmission over the internet is completely secure, so please avoid sending sensitive details you wouldn't want in an email.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last reviewed — this version was last updated on 15 September 2026. Continued use of the site after changes means you accept the updated policy.